1. Scope and overview
Lower Umpqua Hospital District ("we," "us," or "our") operates this website. This Privacy Policy applies to information collected through our website, patient portal links, contact and appointment forms, communications, online payments, and related services (the "Services").
This Policy covers website and communications data. Protected health information in your medical record is also governed by our HIPAA Notice of Privacy Practices, which controls if there is any conflict.
By using the Services, you acknowledge the practices described in this Policy. If you do not agree, please do not use the Services or provide personal information.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact details, such as your name, email address, telephone number, mailing address, and preferred contact method.
- Appointment and service information, including scheduling preferences, the department or clinic you are contacting, and request details.
- Account information, such as patient portal login credentials and preferences.
- Transaction information, including bill payments, donations, invoices, payment status, and limited billing details. Card data may be collected directly by our payment processor rather than stored by us.
- Communications, including emails, form submissions, support requests, and SMS consent records.
- Device and usage data, such as IP address, browser, device identifiers, pages viewed, referring URLs, approximate location, and interaction data collected through cookies and similar technologies.
3. How we collect information
- Directly from you when you submit a form, create an account, make a payment, contact us, or consent to text messages.
- Automatically through cookies, pixels, logs, analytics tools, and similar technologies when you use the website.
- From service providers and partners, such as payment processors, telemedicine and portal providers, insurers, and platforms you use to communicate with us.
- From publicly available sources when reasonably necessary to provide or verify requested services.
4. How we use information
- Provide services, patient support, accounts, scheduling, billing, and payment processing.
- Respond to questions and communicate about requests, appointments, transactions, and account activity.
- Send email or text messages where permitted and with any consent required by law.
- Operate, personalize, analyze, secure, troubleshoot, and improve the website and our services.
- Detect fraud, enforce our Terms, protect rights and safety, comply with law, and establish or defend legal claims.
6. How we disclose information
We may disclose information in the following circumstances:
- To vendors that help us host the website, manage accounts, process payments, provide analytics, send communications, schedule services, support patients, or secure our systems.
- To contractors, professional advisers, insurers, and care partners when needed to provide requested services or operate our district.
- To government authorities or other parties when required by law or reasonably necessary to protect rights, safety, and security.
- In connection with a merger, affiliation, reorganization, or similar transaction.
- With your direction or consent.
7. SMS privacy
When you opt in to text messages, we collect your mobile number, consent record, and message activity to provide the program. We do not sell, rent, or share your mobile number or SMS consent with third parties or affiliates for their own marketing or promotional purposes. We may share this information with messaging vendors solely to deliver and support our messages.
Reply STOP to unsubscribe or HELP for help. Opting out of marketing texts does not prevent necessary non-marketing communications where permitted by law. Sign up for text updates.
8. Data retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary by the type of information and applicable requirements, including medical record retention laws.
9. Information security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password and notify us if you believe your account or information has been compromised.
10. Your choices and privacy rights
You may unsubscribe from marketing email through the link in the message and from texts by replying STOP. You may also contact us at contact@lowerumpquahospital.org to request access, correction, deletion, or a copy of personal information, or to appeal a denied request. We will verify and respond to requests as required by applicable law.
Depending on where you live, you may have rights to know, access, correct, delete, or obtain a portable copy of personal information and to opt out of certain targeted advertising, sales, or profiling. We will not discriminate against you for exercising a privacy right.
11. U.S. state privacy notice
Some state laws define certain analytics or advertising disclosures as a "sale" or "sharing" even when no money is exchanged. If those laws apply, you may request to opt out by contacting us. We do not knowingly sell personal information for money. We will process authorized-agent requests and recognized opt-out signals where legally required.
12. Children's privacy
The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through it. If you believe a child has provided information to us, contact us so we can take appropriate action.
13. Third-party services and links
The Services may link to third-party websites or use third-party services, including telemedicine, patient portal, payment, analytics, or communications providers. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.
14. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations. We will post the revised version and update the date above. When required, we will provide additional notice or obtain consent.
15. Contact us
Questions or privacy requests may be directed to:
Lower Umpqua Hospital District
600 Ranch Road, Reedsport, Oregon 97467, United States
Phone: 541-271-2171
Email: contact@lowerumpquahospital.org